We are currently experiencing elevated error rates in generation of PostNord Labels. We are monitoring the issue and awaiting response from PostNord.

SmartPack’s integration with Shopify currently has a bug in production affecting exchanges in the following scenarios:

• Exchanges that are edited where the return contains an exchange both before and after edit

• Exchanges that are cancelled and then recreated

As a result, the exchange product(s) may incorrectly be marked as shipped and fulfilled in SmartPack, even though the items were never picked or packed.

As a temporary workaround, we recommend adding the exchange product(s) directly to the order in SmartPack once the exchange is ready for shipment