The issue has been resolved after a fix has been deployed by SmartPack. This means that exchanges either edited or cancelled and thereafter recreated will no longer be effected and will therefore be correctly stated as unfulfilled/unpacked in SmartPack.
Resolved
The issue has been resolved after a fix has been deployed by SmartPack. This means that exchanges either edited or cancelled and thereafter recreated will no longer be effected and will therefore be correctly stated as unfulfilled/unpacked in SmartPack.
Identified
SmartPack’s integration with Shopify currently has a bug in production affecting exchanges in the following scenarios:
Exchanges that are edited where the return contains an exchange both before and after edit
Exchanges that are cancelled and then recreated
As a result, the exchange product(s) may incorrectly be marked as shipped and fulfilled in SmartPack, even though the items were never picked or packed.
As a temporary workaround, we recommend adding the exchange product(s) directly to the order in SmartPack once the exchange is ready for shipment
